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To better serve you

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments through Vagaro are subject to the following terms:

  • You may cancel or modify your appointment without charge anytime up to 48 hours preceding the start time of your appointment.

  • Less than 48 hours notice is considered a “Late Cancellation” and will result in a charge of 50% of the scheduled service(s).

  • If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No-Show” and charged the full price of your scheduled service(s).

  • Appointments that are booked within the 24-hour period are still subject to the cancellation policy.

  • As a courtesy, appointment confirmation messages are sent 72 hours in advance of appointments by both SMS and email to the contact information given at time of booking.

  • To ensure a full experience, please arrive by at least your scheduled appointment time, if not a few minutes sooner. 

  • Late arrivals (15 minutes or more) will be charged the full price of the scheduled service(s) even if there is not enough time to render them.

Effective date: January 1st, 2023

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